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You are now chatting with Aden. How may I help you?

Aden: Thank you for contacting Sears PartsDirect! My name is Aden and it's my pleasure to assist you. How may I assist you today?

Doug Smythies: Reference: dishwasher: 665.77973K701 See part number W10164292 (Pump motor assy)(sub: W10168823) See also many sub-parts are available. Example: 8579311 (Fill hose (actually pump low pressure side hose))(sub: W10168824) Why is pump high pressure side hose and clamp kit not available as a sub-part? Even though it should never fail, that is what has failed on my dishwasher.

Aden: Hello! Good Evening.

Aden: I'll be more than happy to check for the part that you need today.

Aden: I'm sorry about the difficulties that you are experiencing with your dish washer.

Aden: In the mean while, may I have your name and phone number to access your profile on sears parts direct, please?

Doug Smythies: 604 931-3825

Aden: Just to confirm, are you looking for motor pump for $190.12?

Aden: Hi Doug, nice to meet you on this chat.

Doug Smythies: No. No. I am looking for the high pressure hose and clamp kit, but it doesn't seem to exist as a seperate part. The low pressue hose and clamp kit does have a part number, given above.

Aden: Please be online for a moment, while I locate the part for you.

Aden: Please click here for the image of clamp kit.

Aden: Are you able to view the image from the link?

Aden: I see there are only 2 hoses that is drain hose and the inlet hose.

Doug Smythies: Yes. However, I need the hose also, and I don't think those are the correct clamps. I'll give a link in a minute.

Aden: While purchasing the hose, clamps are also included with the hose assembly.

Aden: May I know, are you looking for drain hose or inlet hose?

Doug Smythies: see: http://s.sears.com/is/image/Sears/PD_0022_665_W10168824?op_sharpen=1&qlt=100

Doug Smythies: That is the low pressure side kit. Note the extremely fancy clamps, which is what is required. However, I also need the hose for the high pressure side.

Aden: Please click here hose.

Aden: Are you able to view the link?

Aden: 8531412 is the part number for other hose.

Aden: W10168824, 8531412 are the 2 hoses that are available for this model.

Doug Smythies: Yes, I am able to view the link. The part I am looking for would be a sub-part to the motor thing we discussed. can you pull up the digram for it? and it would be number 10 in that diagram. Whereas the low pressure hose kit is number 9.

Aden: 9 is the inlet hose and 15 is the drain hose.

Aden: W10168824, 8531412 are the 2 hoses that are available for this model.

Doug Smythies: I know. However just to the left of "9" there is the high pressure side of the pump, yet no number and, no part number. That is what I need.

Aden: Please click here for the image of drain hose.

Aden: Are you able to view the link?

Doug Smythies: Yes. That is not what I need.

Aden: Please click here for the image.

Aden: Are you able to view the image from the link?

Doug Smythies: Yes, I can see the image. You are not following what I am trying to say or ask, are you?

Aden: Yes, I am doing.

Aden: That's the reason I have shared one more detailed image that has all the hoses on the image.

Aden: Are you able to see any part number on the existing high pressure hose?

Doug Smythies: No.

Aden: Are you able view the image of drain and over fill parts that I had send in this chat at last?

Aden: Yes, I found it.

Doug Smythies: I have been able to view everything you have sent. Were you able to view the link I sent? what I am looking for would be very similar to that link or "9" from above, however the hose (coupling) is only about 3 inches long and the clmaps would be two diffferent sizes.

Aden: Yes, I see that we need purchase 9 so that complete hose assembly will be delivered.

Doug Smythies: No. "9" is for the low pressure side. I am wanting the same thing, but for the high pressure side.

Aden: I am confident regarding this.

Aden: 9 left side there is a high pressure hose.

Aden: When we purchase you will get the complete assembly.

Aden: We have received your parts request at Sears PartsDirect in the United States. For Canada parts requests you may go direct to Sears Canada Home Central. You may call Sears Canada direct at 800-361-6665 or you may visit the Sears Canada Home Central website at http://www.sears.ca/gp/node/n/16398001. I truly regret that I was unable to accommodate your request today. Is there anything else I can help you with?

Aden: Thank you for your interest in Sears PartsDirect. At this time, our chat service provides information and assistance for customers placing orders in the continental United States.

Doug Smythies: ? The picture I have does not show a high pressure hose. Are you saying the kit has two hoses and 4 clamps? The picture I have shows only one hose and two clamps.

Aden: Yes the kit has two hoses and 4 clamps.

Doug Smythies: Then Thanks, The parts depot is about 10 minutes from my house. I will go and get it.

Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

Addendum note: I (Doug) went to the Sears part outlet, and the part was as I thought and as all the documentation said it was. This chat thing was a total waste of my time.